Viable
Viable was an AI-powered customer feedback analysis platform that combined GPT-4 with proprietary models to automatically extract insights from support tickets, surveys, and reviews—but the company shut down in 2025, making it unavailable for new customers despite its website still appearing online.
Viable is a defunct product — askviable.com went offline in 2025 and the domain has since been repurposed for Swedish casino content, rendering all operational dimensions zero; the G2 profile was flagged as unmanaged for over a year.
All trust signals collapse to zero: the original privacy policy and SOC 2 Type II certification are inaccessible (domain hijacked), no official shutdown statement was issued, and the company appears to have ceased operations without public disclosure.
Dang.ai explicitly marked Viable as 'closed, shutdown or acquired'; G2 shows no active review growth; the company raised ~$9M across 4 seed rounds with the last round in May 2024 but failed to secure further funding, resulting in apparent shutdown by 2025.
The public API, webhooks, and all developer documentation that formerly existed at askviable.com are now completely inaccessible; the domain has been taken over and zero development activity can be confirmed, triggering all infrastructure auto-penalties.
Here's the uncomfortable truth about Viable: it's dead. Despite a homepage that still loads at askviable.com, PitchBook lists the company as 'Out of Business' and detailed analysis confirms it shut down in 2025 without any official announcement. This review exists not to help you evaluate a purchasing decision—there isn't one to make—but to document what Viable was, why it failed, and where to look instead.
Frequently asked
What is Viable?
Viable was an AI-powered customer feedback analysis platform that combined GPT-4 with proprietary models to automatically extract insights from support tickets, surveys, and reviews—but the company shut down in 2025, making it unavailable for new customers despite its website still appearing online.
How much does Viable cost?
Viable uses a paid pricing model. See the pricing breakdown above for current plans.
What is Viable best for?
Viable is best suited for analytics data.
What is Viable's StackScore?
Viable scores 0/100 on Instawhat.ai's independent StackScore™ — a mixed pick — review the breakdown before committing.