Here's the thing about Coveo: it's the kind of enterprise software that makes you simultaneously impressed and exhausted. The AI-powered search capabilities are legitimately sophisticated, learning from user behavior in ways that actually improve results over time. But you'll pay handsomely for that sophistication, both in dollars and implementation effort.
Coveo is genuinely excellent at what it does, but it's built for enterprises that can absorb the complexity and cost. If you're a mid-to-large company where search quality directly impacts revenue or efficiency, and you have the technical resources to implement it properly, Coveo delivers impressive results. Smaller operations should look elsewhere until they've outgrown simpler alternatives.