Google's Gemini Now Calls Businesses for Pixel 11 Users
Google's Gemini now offers an experimental feature allowing it to call businesses for Pixel 11 owners.
"Sick of hold music? Gemini's got your back, making calls so you don't have to. Pixel 11 users get the VIP treatment first."
Google has launched an "early experiment" feature called "Call for Me" that enables Gemini to call businesses on behalf of users. This AI-calling capability is initially available to Pixel 11 owners in the U.S. who have a Gemini subscription. The feature allows Gemini to handle tasks such as making reservations, checking product stock, or rescheduling appointments, and users can monitor the call via a live transcript.
This new functionality builds on Google's previous AI-assisted calling experiments. Unlike prior versions, "Call for Me" allows Gemini to share approved personal information during calls and can navigate automated phone menus, wait on hold, and manage conversations. The calls are made directly from the user's phone using their personal phone number, and users can take over the call at any point.
Google states that this experiment is starting on a small scale due to the nuanced nature of real-world conversations, indicating a phased rollout. The feature is exclusive to the Pixel 11 series and requires the beta version of Google's Phone app for Android.
This development could significantly impact customer service operations by potentially reducing call volumes and changing how consumers interact with businesses. For businesses, understanding this AI's capabilities will be crucial for adapting communication strategies and optimizing customer engagement. It also highlights the ongoing trend of AI automating routine tasks, freeing up human resources.
Relevant tools
Find the right AI tool for your business
Chat with Insta and get matched to the right tool in seconds.
Try Insta Tool Finder →